But fret not; we’ve put together proven troubleshooting techniques to fix the error on any device, and we’ll talk about them in this article. But you can still resolve this issue with some solutions we will discuss in the next section of this article. Here are the fixes you should perform. But before delving into those fixes, you should close the program on your device and relaunch it and see if that helps. If the issue persists after doing that, then you should use the following solutions: You can access info on Prime Video server outages on the service’s Twitter handle or via the downtime detector.
2. Check Your Internet Connection
As a result, you should check that your internet source has an adequate amount of internet subscriptions, and you should test the connection’s stability on different devices. Also, pausing other heavy programs using the internet is a typical technique to ensure your streaming app has adequate internet to function. In order to guarantee strong internet, you should also restart your internet source—possibly your router—and reconnect to it.
3. Power Cycle Your Streaming Device and Internet Source
Power cycling your streaming device is another effective way of fixing issues like this on your streaming devices. This will help clear temporary file build-up of the app and also give it a fresh start. Hence, you should try this solution by following the steps below:
4. Clear App Data/Cache and Re-login
This will reset the Prime Video app on your phone and erase all of its data. The “something went wrong” issue should be resolved by the time you login into the app after completing those steps. Note: You can check out your respective streaming device’s official site for instructions on how to clear app data and cache on it.
5. Try Launching Prime Video on Another Device
In case when the issue doesn’t come up on the new device, then you should know that the problem is most likely from the streaming device, and you should keep performing other solutions we will be discussing.
6. Switch to a Different DNS Server
In that case, you should change your router’s DNS server to Google Public DNS (Primary address: 8.8.8.8, Alternate Address: 8.8.4.4).
7. Disable VPN or Proxy Server
Additionally, you should check your network settings to see if disabling IPv6 may help fix the problem. Some people who had the problem stated that it did. This can be done via your router’s configuration page or through your network settings if you are having the issue on a PC.
9. Uninstall and Reinstall
10. Update Your Device’s OS
You should also make sure your device’s operating system is up to date, as you can experience this error as a result of an outdated OS.
Final Words
These fixes will help depending on what led to the problem on your device. So we hope that at least one of them will be able to assist you.
